A Boutique Business and Personal Injury Firm
Studies have shown that clients value communication most in their relationship with their lawyer.
All lawyers have a degree and a license to practice law, so most lawyers have the basic skill set to advise and represent their clients. Where most problems come into play, it is because the client feels the lawyer is not responsive and doesn't communicate with the client in a timely and respectful manner. This happens for a couple of reasons. Sometimes it is because the lawyer is just not skilled at communicating and doesn't put their client first. Other times it is because the lawyer takes on too many cases and is overwhelmed.
We take client communication very seriously and strive to respond as quickly as possible to our clients and communicate all material issues to our clients in a timely manner. We only handle a select number of cases and do not rely on a high volume practice. You will never feel that you cannot communicate with us and that we don't respond to your concerns.
Please ask about our client communications policies and why we won't leave you hanging in the wind.
Recently, I had an influx of referrals that shed light on actual problems that clients have had with other attorneys, problems you would never encounter working with us. I want to highlight 5 of these recent referrals and summarize the issues that prompted me to create this page.
A potential client came to me because he had an accident and a spine surgery recently. Even after the spine surgery (which is typically only 70-80% effective) this man could not enjoy his passion, which is golfing, among other things. This is an extremely valuable case because of the risks and suffering when needing and getting a spine surgery. This man had hired a well-known billboard and TV advertising law firm. The problem is most of those firms are just marketing operations and they thrive on extremely high volumes of cases and look to settle them cheaply and quickly. You also don't know what attorney you will be assigned when you go to these big firms, and most of these firms, including the face of the firm on TV or billboards, are not trial attorneys. This man unfortunately was pressured to settle his case for $225,000 when there was $300,000 in insurance available and the case was worth much more than that. He told me that after his doctor's bills and his attorney's fee, he walked away with $15,000. This is an unconscionable result. If you have a serious case, you need an experienced trial attorney to navigate the difficulties in obtaining significant recoveries for you, and certainly not one who will just pawn your case off on a staff attorney with lesser experience.
A client came to me referred from another attorney. She had originally signed up with a prominent billboard / TV advertising firm. She got stuck with a brand new staff attorney. This attorney filed the lawsuit and included the cost to repair the car in the suit even though that had already been paid by the other driver's insurance. Then this attorney left the firm and he didn't tell her and neither did anyone at the firm. A few months went by and she didn't hear anything and called and found all this out. No apologies. They were going to assign her to another attorney and she said no thanks and found another attorney. The 2nd attorney didn't do anything for a year and became defensive about it when confronted. Again, she sought another attorney and wound up with us less than 6 months before trial and nothing had been done on her case.
A potential client contacted me and explained that he was involved in a medical malpractice claim because his dad, a doctor, had died due to the negligence of the hospital. He was upset because his attorney would not call him back or respond to him on multiple occasions. This is a common complain I hear so when you hire an attorney you need to be sure that attorney is responsive and communicative. Some attorneys handle too high a volume of cases and don't have the time necessary to devote to their clients. Other attorneys are simply poor communicators but one of the most important qualities I find clients want is an attorney who is accessible and communicative.
A potential client was referred to me by another attorney. This individual was a 70 year old truck driver when the accident occurred in late 2011. His attorney filed a lawsuit in 2012. This case came to me in 2022, ten years later, and virtually nothing had been done on the case. This individual was unable to drive a truck for a living anymore and lost substantial income and ended up filing bankruptcy in 2018. This kind of negligence is unbelievable, and this is the most egregious example I have ever seen, but neglect and delays like this are commonplace. Again, some attorneys are overloaded with cases. But that is no excuse here. Other attorneys simply put most of their attention on the easy cases and let the hard ones die on the vine. Don't let this happen to you.
This potential client was referred to me by a doctor. She worked for one of the biggest companies in the area and had a horrific accident on the job. She had engaged the biggest plaintiff's firm in the country. They were able to secure a small settlement offer but it was too low and she declined. I asked her to go to the firm and get her file. They said it was too old and they didn't have it anymore. Nothing happened for years and unfortunately the time had expired so I was unable to help her and now she is left with nothing.